Medical Doctor

Application Closing Date

9 April 2025 (Wednesday)

Position Title

Medical Doctor

Reporting To

Senior Manager (Medical & Wellness)

Mission (Sources of Values)

The Medical Management Team, is a part of TNB HealthCare encompassing claims, administration and medical cost containment, is committed to the principles of service, integrity and professionalism while providing our valued clients (LLN Retirees / TNB employees and their dependents) the highest quality of service with the goal of achieving an effective balance between employee health and financial well-being.

Accountability & Responsibility

• Overall in charge of the daily operation in TNB clinic.
• Lead a medical team to ensure smooth running of the clinic and operational efficiency.
• Provide diagnosis and evaluate patients who have illnesses or injuries.
• Provide treatment and counselling to patients where necessary.
• Prescribe medication or treatment plans to address patients' conditions.
• Keep up-to-date with current medication, technology, medical developments and treatment.
• Mentor and supervise medical assistants, staff nurses and clinic assistants.
• Collect history record and maintain sensitive patient information.
• Supervise patient scheduling, registration, medical records, data entry and processing.   
• Identify areas of improvement in patient care and treatment.
• Assist in preparing Estimated Budget and Revised Budget of TNB clinic.
• Initiate or conduct investigation of any queries and refer to Senior Manager (Medical & Wellness) for further discussion.
• Ensure patient satisfaction, including troubleshooting and risk management when there is complaint and develop process improvements to prevent recurrences.
• Assist with planning to evaluate performance levels, quality of service, productivity and future needs.
• Ensure legal compliance by following TNB policies, procedures, guidelines as well as medical benefit regulations.
• Ensure compliance with MOH Regulations, Medical Laws, Labour Laws, Safety Standards and other federal and local regulations.

KPIs

• Customer satisfaction
• % of project delivery, completion vs planned activities
• Project completion within timeline
• % compliance to Medical Laws & Private HealthCare Facilities & Services Act 1998
• % in reduction of case referral to specialist
• Value creation from projects

Competencies

Education & Certification

• Bachelor's Degree in Medicine (Certified by Ministry of Health Malaysia)
• Registered with Malaysian Medical Council (MMC)
• Possesses valid Annual Practice Certificate (APC)
• Possesses Occupational Health Doctor (OHD) Certificate (added advantage)

Experience Requirements

• With at least 5 years of working experience in medical healthcare field