Manager (Doctor)

Application Deadline

8th March 2026 (Sunday)

Position Title

Manager (Doctor) 

Clinic Location

TNB Jalan Yahya Awal, Johor Bahru

Reporting To

Senior Manager (Medical & Wellness)

Mission (Sources of Values)

The Medical Management Team, is a part of TNB HealthCare encompassing claims, administration and medical cost containment, is committed to the principles of service, integrity and professionalism while providing our valued clients (LLN Retirees /TNB employees and their dependents) the highest quality of service with the goal of achieving an effective balance between employee health and financial well-being.

Accountability & Responsibility

• Overall in charge of the daily operation in the TNB clinic
• Lead a medical team to ensure the smooth running of the clinic and operational efficiency
• Provide diagnosis and evaluate patients who have illnesses or injuries
• Provide treatment and counselling to patients where necessary
• Prescribe medication or treatment plans to address the patient’s condition
• Keep up-to-date with current medication, technology, medical developments and treatment
• Mentor and supervise medical assistant, staff nurse and clinic assistant
• Collect history record and maintain sensitive patient information
• Supervise patient scheduling, registration, medical records, data entry and processing
• Identify areas of improvement in patient care and treatment
• Assist in preparing the Budget Estimated and the Revised Budget of the TNB clinic
• Initiate or conduct investigation of any queries and refer to Senior Manager of Medical Management for further discussion
• Ensure patient satisfaction, including troubleshooting and risk management when there is complaint and developing process improvements to prevent recurrences
• Assist with planning to evaluate performance levels, quality of service, productivity and future needs
• Ensure legal compliance by following TNB policies, procedures, guidelines as well as medical benefit regulations
• Ensure compliance with MOH Regulations, Medical Laws, Labour Laws, Safety Standards and other federal and local regulations

KPIs

• Customer satisfaction
• % of project delivery, completion vs plan activities
• Project completion within timeline
• % of compliance to Medical Laws and Private HealthCare Facilities & Services Act 1998
• % in reduction of case referral to specialist
• Value creation from projects

Competencies

Education and Certification

• Bachelor’s Degree in Medicine (Certified by Ministry of Health Malaysia)
• Registered with Malaysian Medical Council (MMC)
• Valid Annual Practice Certificate (APC)
• Qualified as Fully Registered Doctor in Malaysia
• Occuptional Health Doctor (OHD) Certificate (added advantage)

Experience Requirements

• At least 5 years of working experience in medical healthcare field

Networking & Relations

• Allied health staff
• Administrative staff
• Employee and their dependents
• Retiree and their dependents
• Suppliers
• Government agencies